This policy explains how cancellations and refunds work for purchases made through Strongman Live, operated by Austin Johnson, a sole proprietor in Wisconsin, USA. Different rules apply to platform subscriptions, event tickets, and athlete entry fees, because some payments go to us and others are set and controlled by the organizer running an event.
Event tiers (such as Premium and VIP), athlete subscriptions, and add-ons are paid to Strongman Live.
Tickets to a competition are set up and priced by the organizer of that event. The organizer decides whether tickets are refundable and on what terms.
Entry and registration fees are set by the organizer of the competition. Eligibility for a refund of an entry fee, including for withdrawals, is determined by that organizer's rules. Direct entry-fee refund requests to the organizer of the event.
Where an event sells access to a live stream, that access is tied to the specific broadcast. Because it is delivered immediately, it is generally non-refundable once the stream has started, unless the organizer states otherwise or the broadcast fails to be delivered.
Approved refunds are returned to the original payment method through our payment provider, Stripe. It can take several business days for the refund to appear, depending on your bank or card issuer.
If you have a problem with a charge, please contact the organizer or us first so we can help. Filing a chargeback without contacting us may delay a resolution, and we reserve the right to suspend accounts associated with fraudulent chargebacks.
We may update this policy from time to time. We will update the date above and, where appropriate, notify you in the app.
Questions about refunds or this policy can be sent to support@strongmanlive.app.